Refund policy
We want you to love your Maison Velour purchase. Due to the hygienic nature of our products, all returned hair must be completely unused, unworn, unaltered, and in its original condition and packaging.
14-Day Return Policy
You have the right to cancel your purchase within 14 days of receiving your order, without giving a reason.
To be eligible for a return, the hair must be:
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Completely unused and unworn
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Untouched and unaltered
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In the same condition in which you received it
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In its original packaging
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With all original tags, seals, and packaging intact
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Accompanied by your proof of purchase
For hygiene reasons, we cannot accept returns of hair that has been worn, installed, washed, brushed, cut, colored, chemically treated, or otherwise altered or used.
We strongly recommend inspecting the hair carefully without wearing or altering it before deciding whether you wish to keep it.
How to Request a Return
To request a return, please contact us at starmother888@gmail.com within 14 days of receiving your order.
Please do not send your order back before contacting us and receiving return instructions.
Once your return request has been approved, we will provide you with instructions on where and how to return your item.
Returns sent without prior approval may not be accepted.
Damaged or Incorrect Items
Please inspect your order as soon as you receive it.
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at starmother888@gmail.com with your order number and photographs of the issue.
We will review the issue and work with you to find an appropriate solution.
Return Shipping
The customer is responsible for the cost of return shipping for all returns, including returns made under the 14-day right of withdrawal.
If the item is defective, damaged upon arrival, or we have sent you the wrong item, please contact us before returning it. In these circumstances, we will provide instructions regarding the return shipping.
Please note that return shipping costs are non-refundable.
Refunds
Once we receive and inspect your returned item, we will confirm whether the return has been accepted.
If the return meets our requirements, your refund will be issued to the original payment method.
When you exercise your statutory right of withdrawal, we will process the refund in accordance with applicable Swedish and EU consumer law. We may withhold the refund until we have received the returned item or you have provided evidence that it has been sent back.
Please note that your payment provider or bank may require additional time to process the refund.
Important
Because Maison Velour products are personal-use hair products, we cannot accept hair that has been worn, installed, washed, brushed, cut, colored, chemically treated, or otherwise used or altered.
Please make sure you are completely satisfied with your purchase before opening, wearing, installing, or altering the hair.
For any questions regarding returns, please contact: