Shipping policy
Shipping & Delivery
At Maison Velour, we carefully prepare every order to ensure your hair arrives safely and beautifully packaged.
Processing Time
Orders are typically processed within 1–3 business days after your order has been placed.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Delivery Times
Delivery times vary depending on your location and shipping method selected at checkout.
Estimated delivery times are provided at checkout and begin once your order has been dispatched.
Please note that delivery times are estimates and may be affected by circumstances outside of our control, including carrier delays, customs processing, public holidays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery destination and the shipping method available for your order.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for the tracking information to become active after your order has been shipped.
Customs & Import Fees
For orders shipped outside Sweden or the European Union, your order may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.
Maison Velour is not responsible for delays caused by customs clearance.
Incorrect Shipping Information
Please make sure that your shipping address is correct before completing your purchase.
If an order is returned to us because an incorrect or incomplete address was provided, the customer may be responsible for any additional shipping costs required to resend the order.
Lost or Damaged Packages
Please contact us as soon as possible if your package appears to be lost, damaged, or has not arrived within the estimated delivery timeframe.
We will work with the shipping carrier to investigate the issue and assist you with the next steps.
For any shipping questions, please contact: